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| GENERAL INFO / OUTLINE FOR SUCCESS | ||
OUR PERFORMANCE PLAN Beginning in 1997, Joe G. Tedder, Tax Collector, introduced Outline For Success (OFS), a performance and accountability plan for the Tax Collector's Office. The OFS Plan Begins With Our Mission  The Tax
Collector's Office is:
The OFS plan seeks to address whether or not the Tax Collector's Office is succeeding in its mission through a variety of monthly performance measures and evaluations. Today, the Tax Collector's monthly OFS reports are comprised of numerous service measures.  Understanding OFSAn Outline For Success Owner's Manual has been published to communicate to Tax Collector's Office staff the important elements of the OFS program. This document is also provided here in a ".pdf format," so the public can better understand how the Tax Collector's Office is working to succeed. (Note: The following link is to a document in pdf format, which must be viewed using Adobe Acrobat Reader. This software is available free through the Adobe web site.) Click here to review the OFS Manual ... Example Of Performance Measurements An example of OFS measurements can be found in customer comment cards. Customer comment cards are distributed to each Tax Collector's Office location, so customers can report on the type of service they received during their visit. These cards were developed to measure seven distinct areas of customer service. When a customer comes into a Tax Collector's Office location and completes a comment card that information is then recorded, studied and reported to the entire Tax Collector's Office organization. Example Of Benefits The benefits of the OFS plan are also illustrated in the Tax Collector's current mail-in program for vehicle registration renewal transactions. Under OFS, the Tax Collector's Office is able to monitor mail-in activity and establish a performance standard whereby individual customers, who mail-in their completed vehicle registration renewal transactions, can expect to receive their new registrations within 5 to 7 working days.
Where We Are Today To be truly successful, performance and accountability plans continue to evolve and adapt to change. Our present OFS reports reflect contstantly evolving performance and accountability measures. For additional information regarding the Tax Collector's OFS program, please contact Martha Roe Burke, Director of Compliance & Taxpayer Affairs, via e-mail at: MarthaRoeBurke@PolkTaxes.com Also, the Tax Collector is available to speak to civic groups or before public forums about our OFS program. |
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The 2006 Tampa Bay Business Journal's Government Business of the Year Award. On December 7, 2006 the third annual Tampa Bay Business Journal Business of the Year Awards were announced to a crowd of over 500 at the Hyatt Regency in downtown Tampa. The Polk County Tax Collector's Office won for the Government category. The Polk County Tax Collector’s Office was recognized for their efforts in streamlining the collection process, innovation, and offering more online access and less in-house wait time for taxpayers. To read more about this honor
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